The Adobe Worldwide Licensing website is not the only offender of this heinous UI process crime but it is the latest in a long string and has tipped me into writing about it.
The problem here is that it took three submits for me to get the password right. The first time I entered the page it asked for a password and password confirmation. I did not notice the password help text below the inputs and so just went ahead and entered a password. It then displayed the first part of the screenshot telling me the password had to be 8 characters, contain aliens and basically be as hard to type as the Bible in Aramaic on a US keyboard.
I modified my password accordingly but through sheer luck did so by putting ! at the begining. It then gave me the second error.
First of all, why can’t I start my password with “!”? That seems pretty hard to decipher to me.
The second thing is that for a system like this what is the point of prescribing a password format? This isn’t a bank and if someone guessed my, possibly easy, password and logged in the worst they could do was download Adobe software. Believe me, nobody wanting to pirate Adobe software is going to do it by trying to hack the Adobe licensing site.
For all but sensitive systems the password format should be flexible and simple. And if you are going to Nazify my password then make the rules clear and unavoidable.
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