Apparently Netflix have ditched email support and reverted to phone support. The studies show X and the new manager thinks Y and so D is done. It makes for good news, bucking the trend, people can give big quotes and everyone is happy.
Except people like me. I’ve got tinitus. I wake up some mornings with such a ringing in my ears that I can barely hear my girlfriend talking to me. Phones are completely out, all I hear is a hissing and ringing. It lasts most of the day and if there is anything urgent to be done by phone I have to either postpone the call or do business via email.
Netflix isn’t a critical part of life so I can live without them having email support. But there are services I’d be seriously inconvenienced by if they reverted to phone only.
A good, friendly, responsive support center should handle issues anyway their customer wants. Phone, email, fax or IM. Please don’t limit our choices.
Good luck to all the deaf or hard of hearing people who use Netflix and need support.
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